Guide

How to book and find your way around

A step-by-step walkthrough of booking a safari, managing your account, and requesting a custom itinerary.

Part 1

Booking a safari

Step 1
Browse and filter packages
Search by country, activity, or price on the Packages page to find a safari that fits.
Step 2
Review the itinerary
Open a package to see the day-by-day plan, photos, inclusions, and current availability.
Step 3
Pick your dates and party size
Starting a booking places a short hold on your dates while you complete checkout.
Step 4
Add your pickup details
Tell us your arrival airport and flight so a driver can meet you at arrivals.
Step 5
Enter traveler details
Add each traveler's name, gender, and nationality. Only the lead traveler needs to give a phone number and email - that one contact covers the whole party.
Step 6
Choose a payment method and pay
Pay by card, M-Pesa, or bank transfer. You will be asked to accept the Refund and Cancellation Policy before confirming.
Step 7
Get your confirmation
A confirmation email and invoice arrive right away, and the trip appears in your account from then on.

Part 2

Step 1
Create an account or sign in
Sign up with your email and phone number, or use Google sign-in.
Step 2
Verify your email
Open the verification link we send you to activate your account.
Step 3
Your dashboard
A quick view of upcoming trips, recent activity, and anything that needs your attention.
Step 4
My Bookings
See every trip you have booked, its status, and the full details.
Step 5
Receipts
Download an invoice for any booking, any time.
Step 6
Notifications
Get updates about your bookings and requests as they happen.
Step 7
Support
Message the team directly from your account if anything comes up.

Part 3

Step 1
Describe your ideal trip
Tell us your preferred countries, dates, budget, and interests on the Custom Safari page.
Step 2
Submit your request
You will get a reference number right away to track your request.
Step 3
Hear back within 24 hours
A safari specialist reviews your request and replies with a tailored quote.
Step 4
Track it from your account
Follow the status of your request under My Custom Requests at any time.
Step 5
Accept and pay
Once you are happy with the quote, pay securely through the link provided to confirm.

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