Get in touch
Questions about a trip, a booking or a custom request? Our team is happy to help.
Office
Jambo African Safaris
Nairobi, Kenya
Phone
+254 112 178 578
info@jamboafricansafari.com
Hours
Mon - Fri, 8:00 - 18:00 EAT
Sat, 9:00 - 14:00 EAT
Payments, visas, and entry - frequently asked questions
- Jambo African Safaris accepts card payments processed securely by Stripe, as well as M-Pesa and bank transfer for bookings originating in Kenya.
- No, full card details are never stored on Jambo African Safaris servers. Card payments are processed by Stripe, which is PCI-DSS compliant.
- Approved refunds are typically processed within 3 to 5 business days, though the exact timeline depends on your card issuer or bank. See the Refund and Cancellation Policy for full terms.
- Bookings can be cancelled or amended subject to the cancellation window and any applicable fees described in the Refund and Cancellation Policy.
- Visa requirements depend on your nationality and destination country. Many travelers can apply for an East Africa Tourist Visa or single-country e-visa online before arrival.
- No, visa fees are paid directly by the traveler to the relevant government and are not included in any Jambo African Safaris package price.
- [[TODO: confirm recommended lead time with current embassy/e-visa processing guidance]] Applying at least a few weeks before departure is generally recommended to allow for processing time.