Frequently asked questions
Everything travelers ask us most, in one place. Have something more specific? Get in touch.
General
- Jambo African Safaris runs guided safari packages in Kenya, Uganda, Tanzania, and Ethiopia, with operations based in Nairobi, Kenya.
- Yes, airport pickup from your arrival airport is included on every Jambo African Safaris package. International and connecting flights are booked separately by the traveler.
- Browse packages by country or activity, choose travel dates and traveler count, and complete the booking wizard with a deposit paid securely by card, M-Pesa, or bank transfer.
- Yes, use the custom safari request form to describe your preferred countries, dates, and interests, and the team will respond with a tailored quote.
Pricing and booking
- Package prices in USD typically include airport pickup, game drives, listed accommodation, park entry fees, meals as specified per itinerary day, and an English-speaking guide.
- International flights, visa fees, travel insurance, gratuities, and optional add-ons like hot air balloon safaris are not included unless stated in the package inclusions.
- Yes, some packages carry seasonal pricing, for example higher rates during peak migration months. The exact seasonal price and date range are shown on each package page.
- Popular packages during peak season (such as the Great Migration months) can sell out, so booking several months ahead is recommended for the best availability.
Payments and refunds
- Jambo African Safaris accepts card payments processed securely by Stripe, as well as M-Pesa and bank transfer for bookings originating in Kenya.
- No, full card details are never stored on Jambo African Safaris servers. Card payments are processed by Stripe, which is PCI-DSS compliant.
- Approved refunds are typically processed within 3 to 5 business days, though the exact timeline depends on your card issuer or bank. See the Refund and Cancellation Policy for full terms.
- Bookings can be cancelled or amended subject to the cancellation window and any applicable fees described in the Refund and Cancellation Policy.
Visas and entry requirements
- Visa requirements depend on your nationality and destination country. Many travelers can apply for an East Africa Tourist Visa or single-country e-visa online before arrival.
- No, visa fees are paid directly by the traveler to the relevant government and are not included in any Jambo African Safaris package price.
- [[TODO: confirm recommended lead time with current embassy/e-visa processing guidance]] Applying at least a few weeks before departure is generally recommended to allow for processing time.
Safety and health
- Guided safaris with licensed operators and experienced drivers are a common, well-established way to visit East African parks safely. Always follow guide instructions during game drives.
- [[TODO: confirm current health guidance with a licensed travel clinic]] Requirements vary by country and traveler; check current guidance for yellow fever and malaria prevention before travel.
- Travel insurance is not included in package prices and is not currently required to book, but it is strongly recommended to cover medical emergencies, trip cancellation, and evacuation.